Technical Support Center
Get expert technical assistance for your Discord account purchases. Our support team is here to help you resolve any issues quickly and efficiently.
Account Access Issues
Problems logging into your purchased Discord account or accessing credentials.
- Login failures and password issues
- Email verification problems
- 2FA setup and recovery
- Account lockout assistance
Payment & Delivery
Issues with cryptocurrency payments, transaction confirmations, and account delivery.
- Payment confirmation delays
- Missing account credentials
- Blockchain transaction issues
- Delivery status tracking
Account Security
Help with securing your account, setting up protection, and resolving security concerns.
- Security setup guidance
- Suspicious activity reports
- Password recovery assistance
- Account protection tips
Technical Issues
General technical problems, Discord app issues, and platform-specific troubleshooting.
- Discord app troubleshooting
- Connection problems
- Feature functionality issues
- Platform compatibility
Common Issues & Quick Solutions
Can't Login to Account
Quick Fix:
- Double-check username and password
- Clear browser cache and cookies
- Try incognito/private browsing mode
- Use Discord desktop app instead
- Contact support if issue persists
Email Verification Failed
Quick Fix:
- Check spam/junk folder
- Wait 5-10 minutes for email delivery
- Request new verification email
- Ensure email address is correct
- Contact support for manual verification
Payment Not Confirmed
Quick Fix:
- Check blockchain confirmation status
- Wait for required confirmations (1-6)
- Verify correct payment amount sent
- Check transaction hash on explorer
- Contact support with transaction ID
2FA Setup Problems
Quick Fix:
- Ensure authenticator app is updated
- Sync device time and date
- Re-scan QR code if needed
- Use backup codes if available
- Contact support for 2FA reset
Account Suspended/Banned
Quick Fix:
- Check Discord email for ban reason
- Review Discord Terms of Service
- Submit appeal if wrongfully banned
- Contact our support for assistance
- Avoid creating new accounts
Account Not Delivered
Quick Fix:
- Check email (including spam folder)
- Verify payment was confirmed
- Wait 15 minutes after confirmation
- Check Sell.app dashboard
- Contact support immediately
Our Response Times
We pride ourselves on fast, reliable technical support across all channels